Linn Shuttle / SCOSHI ADA Policy
Accessibility
The Linn Shuttle, In-Town-Transit, and Sweet Home Dial-A-Bus is committed to providing equal access and opportunity to individuals with disabilities and does not discriminate on the basis of disability in all programs, services, and activities.
Passengers who are hearing or speech-impaired can access customer service during business hours through Text Telephone or TTY. The passenger can dial 711 to reach an operator who will translate the messages. TTY is a special device that communicates by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
All vehicles are wheelchair accessible via wheelchair lift or ramp and can accommodate the following standards: dimension of 30 inches in width, 48 inches and length and the weight of the chair, when occupied, does not exceed 800 pounds.
Modifications to policies and procedures: The Linn Shuttle, Sweet Home Shopper, and Sweet Home Dial-a-Bus will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in offices and busses. We are pet friendly, and we enjoy friendly pets that are either leashed or in a carrier.
Individuals requesting a reasonable modification to use services can contact the designated employee by phone, email, or US mail to describe what modifications are needed in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.
Dawn Mitchell (email) or Georgette Fears (email)
PO Box 803, Sweet Home, OR 97386
(541) 367-4775
Any person who believes he or she has discriminated against on the basis of a disability may file a complaint. A complaint may also be filed by a representative on behalf of such a person. All complaints will be referred to the ADA Coordinator for review and action. Complaints shall be in writing and shall be signed by the complainant and/or the complainant’s representatives. Complaints shall set forth as fully as possible the facts and circumstances surrounding the alleged discrimination. In the event a person makes a verbal complaint of discrimination to a staff person, that person shall be interviewed by the ADA Coordinator. If necessary, the Coordinator will assist the person in transcribing the complaint to written form and submitting the written version of the complaint to the person for signature. The complaint shall then be handled according to the agency’s investigative procedures.
Complaints may be submitted through the following methods:
By Email:
By Mail:
ADA Coordinator
Linn Shuttle
PO Box 803
Sweet Home, OR 97386
Download Printable PDF Form | Download Printable Microsoft Word Form
Through Our Website:
Online ADA Complaint Form
Within 10 days, the ADA Coordinator will acknowledge receipt of the allegation, inform the complainant of action taken or proposed action to process the allegation, and advise the complainant of other avenues of redress available, such as the Oregon Department of Transportation (ODOT) and U.S. Department of Transportation (USDOT).